FAQ

When will my order ship?

Our goal is to get your order to you as fast as possible and in the best condition possible. We ship out most days of the week. Our usual processing time is 2-5 business days. Of course if you are in a hurry, have a specific date or deadline please email us and we can usually bump your order up to ship same or next day provided you let us know in a reasonable amount of time. As we continue to grow and innovate, that time decreases. That being said, things still happen, sometimes there are delays that are out of our control, but regardless, our priority is fast shipping and getting your order to you in excellent condition! If there is severe weather, or a holiday where USPS is not open we will sometimes hold packages to ensure the safe arrival of the plants. Most packages are sent USPS Priority mail and UPS ground.  

 

Do your plants have snails/pests?

Snails are harmless and beneficial to aquariums by cleaning up leftover food, fish waste, dead plant water, algae, and more. Snails are  Yes, we have some snails, they are pretty much inevitable when dealing with live aquarium plants. All plants have the potential of having snails unless they are tissue culture plants. When we get plants ready to ship, we remove any visible snails or any other unwanted pests, but we do not have a snail free guarantee since snails can sneaks their way onto surfaces easily.   

If you wish to avoid any potential snails, create a 1:20 bleach to water solution (1 part bleach, 20 parts water) and dip your plants for a quick 5-10 seconds to kill off any possible unwanted pests and then rinse off in clean water. Do not keep the plants in the solution too long or you will fry them, certain plants are more sensitive than others. 

 

Multiple discount codes?

We offer free shipping over 49$ with the code "free shipping" at checkout. This cannot be combined with other discounts, it is one or the other. 

 

Is the fertilizer shrimp & fish safe?

Our fertilizer is 100% fish, snail, and shrimp safe! We use the fertilizer in all our tanks. It has been tests and used thousands of times tested to be safe. 

 

Best lights to grow plants?

There are lots of awesome lights you can use to grow plants. The kind of light you want to go for is a 6500k full spectrum light. We like to use 6000k LED flood lights from amazon on all of our tanks and the plants go crazy for it! They are super bright and only about $20 on amazon. Of course there is more that goes into growing plants than just lights, but the lighting you use plays a big role. 

 

How do I get rid of algae?

We have a very helpful blog post about how to get rid of algae in the planted aquarium  if you go to the home page and scroll down to the bottom you can see them. 

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