FAQ

When will my plants/order ship? 

Our goal is to get your order to you as fast as possible and in the best condition possible. We ship out most days of the week. Our usual processing time is 2-5 business days. As we continue to grow and innovate, that time decreases. That being said, things still happen, sometimes there are delays that are out of our control, but regardless, our priority is fast shipping and getting your order to you in excellent condition! If there is severe weather, or a holiday where USPS is not open we will sometimes hold packages to ensure the safe arrival of the plants. Most packages are sent USPS Priority mail and first class mail. 

 

Do your plants have snails?

Yes. All plants have the potential of having snails unless they are tissue culture plants. When we get plants ready to ship, we remove any visible snails or any other unwanted pests, but we do not have a snail free guarantee since snails can sneaks their way onto just about any surface easily.

If you'd like to be certain your plants are snail free, create a 1:20 bleach to water solution and dip your plants in them to kill off any possible unwanted pests.

 

Return policy

In the rare event of a DOA (Dead On Arrival) case, please contact us within 12 hours of the plants being delivered with photos of the plants in the package and we will happily help. In order for us to help resolve the issue, you must follow these guidelines otherwise you will forfeit your eligibility for a refund/re shipment of new item. Message us with your questions or problems, your satisfaction is our first priority! We do not accept returns of perishable goods. 

 

CUSTOMER FEEDBACK:

We want to serve you as best as possible. Please do not leave negative or neutral feedback as that does not fix anything. Instead, let us know the problem. By doing this, you help us figure out how to help you and better address the issue moving forward. We want the chance to satisfy you and make things right. 

 

Is the fertilizer shrimp & fish safe?

Our fertilizer is 100% fish, snail, and shrimp safe! We use the fertilizer in all my own personal tanks and I have way overdosed the recommended amount to be sure.  Completely safe. 

 

Best lights to grow plants?

There are lots of awesome lights you can use to grow plants. The kind of light you want to go for is a 6500k full spectrum light. Personally, I use 6500k LED flood lights from amazon on all of my tanks at home and the plants go crazy for it! They are super bright and only about $20 on amazon. Of course there is more that goes into growing plants than just lights, but the lighting you use plays a big role. 

 

How do I get rid of algae?

We have a very helpful blog post about how to get rid of algae in the planted aquarium if you go to the home page and scroll down to the bottom you can see them. 

 

 

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