At MFT we strive to offer a fair way to delight our customers and not lose money while doing so.
Hot & Cold weather shipping:
If it is below 40 degrees Fahrenheit in your area you are required to purchase a heat pack & styrofoam box with your order otherwise we are not liable for any losses. If it is above 85 degrees Fahrenheit you must add an ice pack & styrofoam box. We have a listing for both items and make it very affordable at only $4.99. We try to make these as cheap and accessible as possible to help make sure your livestock arrives happy and healthy.
Live Arrival Guarantee
We guarantee live arrival 100% or we’ll reship/refund you provided our required guidelines have been followed. In the rare event of DOA (Dead On Arrival) livestock, please do the following within 12 hours of delivery shown on the tracking number in order to be eligible for a reshipment or refund.
Send us an email by clicking on the "contact us" tab on our website and include the following:
1. Your name
2. Your order number
3. Clear photos of the livestock in the unopened bag
You must notify us within 12 hours of delivery. Do not throw anything away until we have confirmed. We will get you taken care of!
If the livestock is dead, we will gladly reship/refund it for you. In order for us to help resolve the issue, you must follow the DOA guidelines otherwise you will forfeit your eligibility for a refund/re shipment of a new item. Message us with your questions or problems, your satisfaction is our first priority!
If you are returning a non-perishable item it must be in the same new condition, buyer is responsible for return shipping. Once the item is received by us in good condition, the refund will be issued.
Our goal is to serve you as best as possible. As a small business, your support and reviews help us greatly. Please do not leave negative or neutral feedback as that does not fix anything. Instead, let us know the problem. By doing this, you help us figure out how we can help you and better address the issue moving forward. We want the chance to satisfy you and make things right.